Privacy policy
This Privacy Policy describes how CBDX (cbdx.com) collects, uses, and discloses your personal information when you visit or make a purchase from our site.
Information We Collect
We collect information you provide directly and information collected automatically when you use our site:
- Device & usage data: browser version, IP address, time zone, pages viewed, and how you interact with the site.
- Order data: name, billing and shipping address, payment information, email address, and phone number.
- Customer support data: any information you share when contacting us at info@cbdx.com.
How We Use Your Information
- Process and fulfill your orders
- Send order confirmations, shipping updates, and invoices
- Provide customer support
- Send marketing emails and SMS messages (with your consent)
- Analyze site usage to improve our store
- Detect and prevent fraud
Who We Share Your Information With
We share your information only with service providers necessary to operate our business:
- Shopify — ecommerce platform
- Google Analytics — site analytics
- Mailerlite — email marketing
- Yotpo — product reviews
- Recurpay — subscription management
- Referral Candy — referral and loyalty program
- USPS / UPS — shipping and fulfillment
- Bankful — payment processing
We do not sell your personal information to any third parties. Ever.
SMS Marketing
If you opt in to SMS marketing, we use your phone number to send order notifications, abandoned cart reminders, and promotional messages. Opt-in data is never shared with third parties except our SMS messaging partner for the purpose of delivering those messages. You can opt out at any time by replying STOP.
Payment Methods
We accept Visa, Mastercard, Discover, American Express, and Bankful. All transactions are secure and encrypted. We do not store your full payment card details.
Shipping
We ship via USPS with a flat rate of $8. Orders over $100 qualify for free USPS Priority shipping. UPS shipping is available upon request by contacting us directly.
Cookies
We use cookies to keep track of your cart, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings, though some parts of the site may not function correctly without them.
- _ab — Admin access
- _secure_session_id — Storefront navigation
- cart — Shopping cart
- checkout_token — Checkout
- secure_customer_sig — Customer login
- _shopify_s / _shopify_y — Shopify analytics
- _ga / _gid — Google Analytics
- _landing_page — Track landing pages
- _tracking_consent — Tracking preferences
Age Restriction
Our site is intended for individuals 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If you believe a minor has provided us with their information, please contact us at info@cbdx.com and we will delete it promptly.
Your Rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you. This includes rights under the GDPR (EEA residents) and CCPA (California residents).
We do not sell personal information. California residents have the right to know what data we collect and to request its deletion.
To exercise any of these rights, contact us at info@cbdx.com.
Do Not Track
We do not alter our data practices in response to Do Not Track signals as there is no consistent industry standard for handling them.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date.
Contact Us
Email: info@cbdx.com
Support hours: Monday–Friday, 7am–4pm PT